QuadPay’s payment platform gives shoppers the choice to pay for their purchases via 4 simple installments. QuadPay is a platform built for shoppers, that empowers them to buy now, pay over time and avoid repayments.
If a customer pays on time, there is never a cost to using QuadPay.
If a customer has an issue with their payment (for example, they’re not going to be able to make a payment on time or their card was stolen) direct them to support@quadpay.com
Customers will receive an acknowledgment immediately and a response within 24 hours.
Customers can also check on their order by logging into their account at: https://customer.quadpay.com/
Finally, customers can learn more about QuadPay by reading QuadPay’s FAQ: https://www.quadpay.com/help/
We only charge a $7 fee on a late payment that’s overdue. We reserve the right to charge a further $7 fee, if the customer remains late 7 days after the original payment due. $14 is the maximum a customer will ever be charged for an individual order.
No. QuadPay never performs a hard credit check on a customer and there is no impact on a customer’s credit rating by using QuadPay.
As soon as the merchant approves and processes a refund for a customer that has checked out with QuadPay, the refund is immediately processed by QuadPay.
If the refund is in full, the customer will have any funds paid to-date refunded immediately to their card and all future installments will be cancelled.
If the refund is partial, the refund amount will be applied to the total purchase amount, starting with the last installment.
For example, if a purchase was for $100 (4 x $25 installments) and a partial refund of $25 was issued by the merchant, QuadPay would cancel the 4th installment. If a refund of $50 was applied, QuadPay would cancel the 4th and 3rd installments.
QuadPay accepts all U.S. credit and debit cards (including American Express and Discover).
However, QuadPay cannot accept credit or debit cards from overseas or pre-paid debit cards.
In order to have an account with QuadPay, you must:
Live in the U.S.
Be at least 18 years old
Have a valid and verifiable mobile number
Use a U.S. credit or debit card to make a purchase
Customers can login to the customer portal to review their order, update their payment details and make additional payments here: https://customer.quadpay.com/
